General Terms and Conditions of Sale

These General Terms and Conditions of Sale (‘Terms and Conditions’) govern the contractual relationship between the ‘Customer’ (consumer or ‘non-professional’) and the ‘Seller’, EARL LA FERME VENDOME, a company with a share capital of €7,500, registered with the Trade and Companies Register (RCS) of Romans under number 520 517 806, whose registered office is located at 1285 chemin des Coulaires, 26600 Larnage, FRANCE (Tel.: +33 (0)6 77 08 26 23; Email: contact@domaine-vendome.fr).

Article 1. Acceptance of the terms and conditions

Any order placed for a product offered in the online shop at www.domaine-vendome.fr implies prior acceptance of these Terms and Conditions. Accordingly, the purchaser acknowledges that they are fully informed that their agreement to the content of these Terms and Conditions does not require a handwritten signature on this document. The purchaser may save or print these Terms and Conditions, it being specified that both the saving and printing of this document are the sole responsibility of the purchaser, and that these Terms and Conditions may be subject to change. In such a case, the applicable version shall be the one in force on the website at the time the order is placed. Any failure by the company to fulfil one of its obligations as described in these Terms and Conditions shall not, under any circumstances, be interpreted by the purchaser as a waiver thereof.

Article 2. Legal information relating to the sale of alcoholic beverages

The Customer undertakes to be at least 18 years of age in France at the time the order is placed. If the Customer is domiciled in another country, they undertake to comply with the laws and regulations of their country of residence regarding the legal drinking age and to have reached the minimum age required to purchase alcoholic beverages.

Customers are reminded that excessive alcohol consumption is harmful to health and should be enjoyed responsibly.

Article 3. Prices

The selling price for each product is that applicable on the date the order is placed, including the VAT rate in effect on that date. Prices are indicated in euros, inclusive of all taxes (VAT included), but excluding preparation, shipping, delivery, postage, or any other additional fees, which are indicated separately.

Delivery and transport costs are charged in addition, depending on the number of products ordered.

The total amount due, as stated in the order confirmation issued by DOMAINE VENDOME – EARL LA FERME VENDOME, constitutes the final amount payable, inclusive of all taxes (French VAT and any other applicable taxes). This amount includes the price of the products, handling, packaging, storage, administrative, and transportation costs.

EARL LA FERME VENDOME reserves the right to modify its prices at any time.

Article 4. Ordering procedures

All order tracking shall be handled exclusively by email.

Orders may only be fulfilled subject to stock availability, given the limited quantities produced depending on the product, format, and vintage. DOMAINE VENDOME – EARL LA FERME VENDOME shall confirm acceptance of the Customer’s order by emailing the address provided by the Customer. In the event that a product purchased and indicated as ‘in stock’ on the website becomes unavailable, DOMAINE VENDOME – EARL LA FERME VENDOME undertakes to contact the Customer within 24 business hours to arrange a replacement or partial or full refund, at the Customer’s discretion.

No sale shall be deemed concluded until the order has been confirmed by DOMAINE VENDOME – EARL LA FERME VENDOME. Orders are generally processed as quickly as possible (except in cases of force majeure). The Customer shall receive confirmation of the order details within two working days after receipt of the order by DOMAINE VENDOME – EARL LA FERME VENDOME.

DOMAINE VENDOME – EARL LA FERME VENDOME reserves the right not to fulfil a Customer’s order – for example, where there is an outstanding payment dispute relating to a previous order – and shall inform the Customer within three working days of receiving the order.

Article 5. Payment terms

Payment for the products ordered is due in full on the date the order is validated by the Customer. Payment is made immediately upon ordering, by credit/debit card or bank transfer.

An invoice shall be issued by DOMAINE VENDOME – EARL LA FERME VENDOME and made available in the ‘My Account’ section of the website. At the Customer’s request, an invoice may also be sent by email or to the Customer’s billing address.

In the event of partial payment, non-payment, denial of payment authorisation, or rejection by accredited payment institutions, DOMAINE VENDOME – EARL LA FERME VENDOME reserves the right to cancel the Customer’s current order and delivery. The products shall remain the property of DOMAINE VENDOME – EARL LA FERME VENDOME until full payment has been received, in accordance with French Law No. 80-336 of 1 May 1980 concerning retention of title. However, the Customer becomes responsible for the products upon delivery, as transfer of possession constitutes transfer of risk.

Article 6. Delivery

The information provided by the Customer at the time of placing an order is binding. In the event of an error in the recipient’s contact details or incomplete information, DOMAINE VENDOME – EARL LA FERME VENDOME shall not be held liable for any inability to deliver the order. If goods are returned due to an incomplete address, the purchaser shall be offered two options: – reshipment at the actual cost of the goods, following payment of return charges; – refund of the order, after deduction of the delivery charges. Orders are delivered in one shipment to a single delivery address.

An email confirming the dispatch of the order will be sent to the Customer from contact@domaine-vendome.fr.

DOMAINE VENDOME – EARL LA FERME VENDOME undertakes to make every effort to deliver the products ordered as promptly as possible and no later than within seven (7) days. Delivery time begins upon validation of the order, i.e. upon receipt of payment, banking authorisation (online card payment) and verification approval.

Goods are always transported at the sole risk of the recipient. It is therefore the purchaser’s responsibility to check the parcel contents upon delivery and, if necessary, note any reservations on the delivery slip provided by the carrier or immediately contact the carrier’s customer service in the presence of the delivery person.

Article 7. Right of withdrawal

In accordance with the French Consumer Law of 17 March 2014, the purchaser may return goods within fourteen (14) calendar days from delivery for exchange or refund, at their discretion, provided the product is in good condition, in its original packaging, together with the original invoice. If any products have been damaged, opened, or consumed, their value shall be deducted from the refund made to the purchaser. Return shipping costs shall be borne by the purchaser. Goods are transported at the sole risk of the purchaser. The refund shall be processed within fourteen (14) days following receipt of the returned parcel or formal proof of shipment.

To exercise the right of withdrawal, the purchaser must notify the Seller of their request by email at contact@domaine-vendome.fr, specifying the order number or invoice number. Upon confirmation from the Seller, the purchaser must return the products at their own expense, in their original packaging, to the following address: Domaine Vendome, 1285 chemin des Coulaires, 26600 Larnage, France.

If the Customer identifies an error attributable to DOMAINE VENDOME – EARL LA FERME VENDOME (for example, a product that differs from the one ordered), DOMAINE VENDOME – EARL LA FERME VENDOME will reimburse all costs incurred by the Customer: the product price, return postage, and original delivery charges, provided the products are returned in their original condition. The refund method shall be at the discretion of DOMAINE VENDOME – EARL LA FERME VENDOME, by cheque or bank transfer.

Article 8. Liability

For all stages of website access, browsing, completion of forms, placing of orders, delivery of products, or any related services, the Seller is bound only by a duty of reasonable care. Accordingly, the Seller shall not be held liable for any inconvenience or damages inherent to Internet use, such as service interruptions, external intrusions, or the presence of computer viruses, nor for any event constituting force majeure under French law. Likewise, the Seller shall not be held liable or considered in default for any delay or non-performance resulting from an event recognised as force majeure under French jurisprudence.

DOMAINE VENDOME – EARL LA FERME VENDOME shall not be liable for any damage, whether material, immaterial, or bodily, arising from misuse or improper handling of the products by the Customer. Customers are reminded that excessive alcohol consumption is harmful to health.

In any event, the liability of DOMAINE VENDOME – EARL LA FERME VENDOME shall be limited to the total amount of the order and shall not extend to minor errors or omissions that may persist despite all precautions taken in product presentation.

Article 9. Copyright and intellectual property

The logo, design, text, graphics, photographs, and all other elements used in the website’s creation are protected by copyright.

DOMAINE VENDOME – EARL LA FERME VENDOME owns all rights to the website. Any reproduction, in whole or in part and in any form, of elements from the website requires the prior written consent of DOMAINE VENDOME – EARL LA FERME VENDOME. Only the viewing of the website and its contents is authorised.

Accordingly, DOMAINE VENDOME – EARL LA FERME VENDOME reserves the exclusive right to authorise or prohibit the reproduction – direct or indirect, temporary or permanent, in any form, in whole or in part – of the website and its contents. Any reproduction must serve a lawful purpose and comply with copyright and other intellectual property rights belonging to DOMAINE VENDOME – EARL LA FERME VENDOME and to the authors of works featured on the website.

Article 10. Disputes and claims

These Terms and Conditions are governed by French law. In the event of a dispute, the Customer shall first contact the company to seek an amicable solution. Failing such resolution, any disputes arising from the performance of an order, the interpretation of these Terms and Conditions, or more generally any agreements between the parties, shall fall under the exclusive jurisdiction of the Commercial Court of Romans-sur-Isère, France. In the event of late or non-payment, a fixed penalty of ten percent (10%) of the invoice amount (with a minimum of forty-five euros (€45)) shall be payable, without prejudice to any further damages for abusive non-payment.